Michelle, the manager, should not be a manager. Customer service/satisfaction is obviously not her thing. Not only did I have to wait for her to stoll to the desk to help me with my return, she is rude, very short, and obviously doesn't know how to train her staff. I was told as long as I had a receipt I could return a pair of shoes and at least get a store credit. Wrong. The receipt says otherwise than what the employee told me. I wore a pair of heels for 15 minutes. I walked to the car and into an event and they immediately had to come off. No cushion what so ever and I got blisters. What a waste of money and my $15 reward.
It was fast and the staff was friendly and very helpful.
First time shopping here. New store, clean, well organized. Had to get shoes for the kiddos. After shopping for about an hour, they were able to pick out two pair each. The staff was great and we didn't feel rushed. We were helped by two staff members, one being the store manager and I am pleased. Ultimately we got exactly what we needed (5 pair) and at a great price! Thanks Rack Room....!
The management and employees are amazing! Very friendly and excellent costumer service! The store was super clean and well kept. Every question I asked they knew exactly where to take me and showed me exactly what I wanted. They were perfect with my kids as well(SUPER PATIENT, as I have a toddler and 6m old)! I will definitely be back!
Great staff. Great store. No problems here.
Rack Room Shoes is a US Shoe Store based in Warner Robins, Georgia. Rack Room Shoes is located at 2724 Watson Blvd, Warner Robins, GA 31093, USA.
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