I'll no longer be a customer of Kay's due to this location. 4 of my diamonds on my wedding set have fallen out in the last two years! I have literally had the worst customer service from this location. My husband had purchase thousands in Kay jewerly and we have been treated like trash every time we go into this location!
Went to make a payment and for 25 min I walked around for assistance not one employee acknowledged me or had the courtesy to help me.
I thought I would give Kay a try in Warner Robin , in their new location ,one because I had made a purchase of an open heart(which of course is a Kay exclusive), and two because the manager, and I have a history. I bought a curb bracelet for myself 10k ($1600.00). I went back to buy a 26" necklace, 14k. I was shown everything but what I wanted. On top of that ,could not get any assistance to speak of from the Mgr. after the sale. I found a better braclet, more width 5.5 more grams for less at another dealer,with better terms,AND found a 26 in. yellow gold 14k necklace. The person doing the refund wanted to know why. I changed my mind was put on the return receipt , but the big question is Why. Kay missed a golden opportunity, which is unlikely to never happen again. My final sentiments are that they are sales, not customer driven, so they can make up for this and any future purchases by me, and now they have more time to take care of their more important customers.
I have been in this particular store several times and have never had an issue with waiting or a lack of customer service. The longest I have ever waited (understandably) was Mother's Day of last year. I was going in to pick up a ring I had cleaned and only had to wait a max of 15 minutes
Enjoyed my visit there. Employees did everything to help me find exactly what I was looking for will be returning
Went another day waited my turn then Ms. Brown had the audacity to ask me to wait since I was" just making a payment" and went over to attend a nice looking firefighter who by the way was already being assisted. I proceeded to wait paciently then decided to go pay another company. Came back to the Kay store and this time she didn't even look at me.
Kay Jewelers is a US Jewelry Store based in Warner Robins, Georgia. Kay Jewelers is located at 2911 Watson Blvd, Warner Robins, GA 31093, USA.
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