Well laid out but employees have no idea where anything is
I visited this location on Feb 22, 2017 to look at some motorcycle lifts/jacks. I decided to get Item# 60636, 1500 lb capacity ATV/Motorcycle lift, which had a price tag of $89.99 next to it. The price tag was on a product display picture that matched the item that I was going to purchase, for the price listed of $89.99. Once I went to checkout I was surprised at the actual price of the jack, which was $179.99. I took the associate over to the display to show her the difference in the posted price and what was actually in there system. She kept telling me that the posted price was for a different product, even though I showed her that the product displayed on the product display tag matched the product that I wanted, which had the price of $89.99 listed on it. Instead of honoring their labeling mistake, she kept insisting that the price was for a different product. My response was walking out and never doing business with Harbor Freight Tools in Warner Robins again, thanks to their false advertising and not owning up to their labeling mistake. It's not the customer's responsibility to know a store's product number system. That's why you put price with product photo to make it very simple for the customer to see how much an item is.
Good quality tools for less than leading brands like KOBALT, Husky, MATCO, Craftsman, Snap-On, and various other tools, can't go wrong with tools for less, what's the point of buying a socket wrench for $56 from Snap-On when you can get one for less?
I called and asked if they had a small item. They did not have the item but they took ten minutes out of their day to look and saved me time. I will definitely return when I need supplies
Waits in line are so long at this store the Emergency Room wait feels like a McDonalds drive-thru. Four employees visible, only one can work a register? A pound of cocaine couldn't wake up these employees. They are as aware of customer service basics as a dog is aware licking his balls is gross. Drive thirty minutes further to the Macon and it will save you time and a small piece of your soul from being crushed.
Harbor Freight Tools is a US Hardware Store based in Warner Robins, Georgia. Harbor Freight Tools is located at 2191 Watson Blvd c, Warner Robins, GA 31093, USA.
Please contact with Harbor Freight Tools using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Harbor Freight Tools opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Warner Robins